SHIPPING, RETURNS & LEGAL DISCLAIMER

Last Updated: November 10th 2025


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1. SHIPPING & DELIVERY

Processing Time:
Orders are typically processed and handed to our shipping carriers within 1–2 business days (Monday–Friday, excluding holidays). In rare cases of high order volume, a short delay may occur. You will receive a confirmation email with tracking information once your order ships.
Tip: If you don’t see it, please check your spam or junk folder.

Carrier Partners:
We partner with USPS, UPS, and FedEx to provide reliable delivery. Once a package has been transferred to the carrier, it is in their possession. While we monitor shipments closely, Your Peptide Brand cannot control or guarantee carrier transit times or handling.

Tracking Your Order:
For real-time delivery updates, use your tracking number directly on the carrier’s website.

Shipping Insurance:
All orders include shipping insurance against carrier loss or damage.
    •    Lost Packages: A waiting period of 20 business days from the carrier pickup date is required before a package can be declared lost and a claim filed.
    •    Damaged Packages: Contact us within 3 days of delivery if your order arrives damaged.
Please include clear photographs of the damaged items and the shipping box (inside and outside).
These images are required by our insurance provider to process any claim.
    •    Theft: Insurance does not cover theft after a carrier confirms delivery.
YourPeptideBrand.com is not liable for stolen packages once marked as delivered.

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2. RETURNS & REFUNDS

All Sales Final — No Returns or Exchanges:
Due to the sensitive nature of research materials and the potential for tampering, all sales are final.
We do not accept returns or exchanges under any circumstances once an order has been processed.
Please verify your order before completing your purchase.

Damaged or Defective Items:
We stand behind the integrity of our products.
If an item arrives damaged or is suspected to be defective, you must notify us within 3 days of delivery.
Anecdotal claims are not accepted.
Clear photographic evidence of the issue is required. Upon review and approval, Your Peptide Brand may, at its discretion, issue a replacement or refund for the affected product.

Missing Items:
If an item is missing from your order, please contact us within 3 days of delivery with your order number and details of the missing item.
We use a double-verification checklist system and keep photos of each outgoing order on file for 3 business days. Once verified, we will promptly ship any confirmed missing item.

Fraud Prevention:
To protect against fraudulent claims, we photograph every shipment before dispatch, including the order contents and shipping label.
High-value shipments may require a signature upon delivery.

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3. PRODUCT TESTING & QUALITY GUARANTEE

We are confident in the purity, accuracy, and research-grade quality of every product we ship.

If you choose to have a compound tested by an accredited third-party laboratory and the results show:
    •    Purity below 95%, or
    •    Actual content more than 10% under the labeled amount,

then Your Peptide Brand will:
    1.    Cover the cost of the test, and
    2.    Issue a full refund, store credit, or replacement for that product.

Important Notes:
    •    This guarantee does not apply to peptide salts where the labeled dosage reflects the entire compound and the active yield is scientifically known to be lower (e.g., 50 mg peptide salt yielding 25 mg active base).
    •    The testing lab must be accredited, and results must be verifiable directly by phone with the facility located in the United States.

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4. CHARGEBACK POLICY

Initiating a chargeback without contacting our support team first is considered a breach of policy.

If a chargeback is filed:
    •    Your customer account (name, email, and shipping address) will be permanently banned from future orders with YourPeptideBrand.com, and may be reported to an industry-wide fraud prevention network.
    •    The dispute will be contested with all relevant order records, shipping logs, and policies.
    •    If resolved in your favor, a $35 administrative processing fee will be deducted from any future credit or refund.

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5. CONTACT US

Your satisfaction and trust are important to us.
For any issues related to shipping, damage, or order discrepancies, please contact our support team before initiating any other action.

📧 Email:Support@yourpeptidebrand.com
📞 Phone:
📍 Address: 1615 Lakes Parkway Ste C Lawrenceville GA 30043

Client Domain Replacement Instructions

Shipping & Refund Policy Template Customization

Follow these exact steps to customize the shipping & refund policy for your client:

REPLACEMENTS NEEDED

Step 1: Add Page Title

Location: Top of document (before "Last Updated")
Add: [CLIENT BRAND NAME] — SHIPPING & REFUND POLICY
Example: APEX PEPTIDES — SHIPPING & REFUND POLICY

Step 2: Update Carrier Partners Section (Section 1)

Location: Section 1, "Carrier Partners" paragraph
Find: While we monitor shipments closely, Your Peptide Brand cannot control
Replace with: While we monitor shipments closely, [Client Brand Name] cannot control
Example: While we monitor shipments closely, Apex Peptides cannot control

Step 3: Update Shipping Insurance - Theft (Section 1)

Location: Section 1, "Shipping Insurance" bullet, "Theft" sub-section
Find: YourPeptideBrand.com is not liable for stolen packages
Replace with: [ClientDomain.com] is not liable for stolen packages
Example: ApexPeptides.com is not liable for stolen packages

Step 4: Update Damaged/Defective Items (Section 2)

Location: Section 2, "Damaged or Defective Items" paragraph
Find: Upon review and approval, Your Peptide Brand may, at its discretion
Replace with: Upon review and approval, [Client Brand Name] may, at its discretion
Example: Upon review and approval, Apex Peptides may, at its discretion

Step 5: Update Product Testing Section (Section 3)

Location: Section 3, Paragraph 3
Find: then Your Peptide Brand will:
Replace with: then [Client Brand Name] will:
Example: then Apex Peptides will:

Step 6: Update Chargeback Policy (Section 4)

Location: Section 4, Paragraph 2, Bullet 1
Find: will be permanently banned from future orders with YourPeptideBrand.com, and may be
Replace with: will be permanently banned from future orders with [ClientDomain.com], and may be
Example: will be permanently banned from future orders with ApexPeptides.com, and may be

Step 7: Update Contact Information (Section 5)

Location: Section 5, Contact details
Find and Replace:

  • 📧 Email:Support@yourpeptidebrand.com → 📧 Email: [client's support email]
  • 📞 Phone: → 📞 Phone: [client's phone number]
  • 📍 Address: 1615 Lakes Parkway Ste C Lawrenceville GA 30043 → 📍 Address: [client's business address]

Example:

  • 📧 Email: support@apexpeptides.com
  • 📞 Phone: (555) 123-4567
  • 📍 Address: 123 Research Blvd, Austin, TX 78701

QUICK CHECKLIST

Before delivering to client, verify:

  • ✅ Page title added at top of document
  • ✅ All instances of "Your Peptide Brand" replaced (3 instances)
  • ✅ All instances of "YourPeptideBrand.com" replaced (2 instances)
  • ✅ Client email, phone, and address updated in Section 5
  • ✅ "Last Updated" date reflects current date (note: original has "November 10th" - standardize format)
  • ✅ Client brand name is consistently capitalized throughout
  • ✅ Domain format is correct (no www, proper .com/.co/.io extension)
  • ✅ Email formatting is consistent (space after colon)

Total Replacements: 7 critical updates required per client deployment

⚠️ FINAL STEP - CRITICAL

AFTER THE EDITS ARE COMPLETED DELETE ALL INSTRUCTIONS STARTING AT "Client Domain Replacement Instructions" DOWN.